Card Controls for Personal Mobile Banking

Incident Report for Hingham Institution for Savings

Resolved

This incident has been resolved.

Posted Dec 07, 2023 - 15:32 EST

Update

Users may continue to receive an error message when attempting to access the Cards feature in our Personal Mobile Banking app. Additionally, debit card controls previously established within the Card section of our app may not be applied during this incident and debit card alerts may be delayed. We continue to work to restore service as quickly as possible and apologize for the inconvenience.

Posted Dec 07, 2023 - 13:56 EST

Investigating

We are currently experiencing an issue that may cause users to receive and error message when attempting to access the Card feature of our Personal Mobile Banking App. We are working to restore service as quickly as possible and apologize for the inconvenience.

Posted Dec 07, 2023 - 13:10 EST

This incident affected: Personal Services (HIFS My Card App).