All Systems Operational

About This Site

Welcome to Hingham Institution for Savings home for status updates on our branch locations and all of our digital products and services. We use this page to deliver real-time messaging on system status, outages, and maintenance updates that may impact availability. If you would like to receive updates in the future via e-mail or SMS about our systems, please subscribe here.

Public Website Operational
90 days ago
100.0 % uptime
Today
Phone Lines Operational
90 days ago
100.0 % uptime
Today
ATM Operational
90 days ago
100.0 % uptime
Today
Business Services Operational
90 days ago
99.92 % uptime
Today
Business Online Banking Operational
90 days ago
99.84 % uptime
Today
Business Mobile App Operational
90 days ago
99.93 % uptime
Today
Desktop Remote Deposit Capture Operational
90 days ago
99.78 % uptime
Today
ACH/Wire Transfer Services Operational
90 days ago
99.99 % uptime
Today
Bill Pay Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
100.0 % uptime
Today
Personal Services Operational
90 days ago
99.96 % uptime
Today
Personal Online Banking Operational
90 days ago
99.84 % uptime
Today
Personal Mobile App Operational
90 days ago
99.89 % uptime
Today
HIFS Mastercard Debit Cards Operational
90 days ago
99.97 % uptime
Today
Digital Account Opening Operational
90 days ago
100.0 % uptime
Today
Bill Pay Services Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
100.0 % uptime
Today
Online Mortgage Applications Operational
90 days ago
100.0 % uptime
Today
HIFS My Card App Operational
90 days ago
100.0 % uptime
Today
Account Transfers Operational
90 days ago
100.0 % uptime
Today
Third Party Stack Operational
Cloudflare CDN/Cache Operational
Cloudflare Omaha, NE, United States - (OMA) Operational
Intercom Intercom Web Application Operational
Intercom Email Operational
Intercom Web Messenger Operational
Intercom Chats and Posts Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
Google Apps Admin Console Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Google Apps Sites Operational
Google Apps Voice Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Networking Operational
SendGrid API v3 Operational
SendGrid API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
eStatement System Maintenance Jul 24, 2024 00:01-06:01 EDT
We will perform scheduled system maintenance to our eStatement services on Wednesday, July 24, 2024, from 12:01 AM to 6 AM EST. During this time, our eStatement services may be unavailable.
Posted on Jul 16, 2024 - 19:12 EDT
We will perform scheduled system maintenance to our debit card controls feature within our personal mobile banking application and our automated debit card activation phone line on Sunday, September 15, 2024, from 12:01 AM - 8:00AM EST. During this time access to the card control feature within our personal mobile banking application and our card activation phone line may be unavailable.
Posted on Jul 16, 2024 - 19:01 EDT
Past Incidents
Jul 23, 2024

No incidents reported today.

Jul 22, 2024
Resolved - We have worked with our partners to resolve this issue, preventing additional emails from being sent for mobile deposits from Friday over the weekend. We apologize for the inconvenience and any concerns this issue may have caused. Your accounts remain safe and secure.
Jul 22, 10:18 EDT
Investigating - We are are aware of an issue where users may be receiving multiple emails to to confirm the status of mobile deposits made on Friday through the weekend. We are working with our partners to resolve this issue as quickly as possible and apologize for the inconvenience. Your accounts remain safe and secure.
Jul 22, 09:19 EDT
Jul 21, 2024
Completed - The scheduled maintenance has been completed.
Jul 21, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 00:01 EDT
Scheduled - We will perform scheduled system maintenance to our debit card controls feature within our personal mobile banking application and our automated debit card activation phone line on Sunday, July 21, 2024, from 12:01 a.m. to 8 a.m. EST. During this time access to the card control feature within our personal mobile banking application and our card activation phone line may be unavailable.
Jul 18, 17:54 EDT
Completed - The scheduled maintenance has been completed.
Jul 21, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 04:00 EDT
Scheduled - We will perform scheduled maintenance to our bill pay service on Sunday, July 21, 2024, from 04:00 AM - 6:00AM EST. No downtime is expected as a result of this maintenance.
Jul 18, 17:38 EDT
Jul 20, 2024
Resolved - Access to our Personal Mobile Banking application as been restored
Jul 20, 19:01 EDT
Investigating - We are currently experiencing an issue with our Personal Mobile App that prevents customers from logging in. Our Business Mobile App, as well as Personal and Business Online Banking, appear unaffected at this time. While we are troubleshooting this issue, please use our web-based online banking for your banking needs. We apologize for the inconvenience.
Jul 20, 18:13 EDT
Jul 19, 2024
Resolved - Service has been restored to our impacted systems.
Jul 19, 14:02 EDT
Update - We continue to work with our third-party partners impacted by this widespread outage. At this time we are seeing some improvement for our Personal and Business Online banking services, with users able to log in and access account information.

We continue to experience temporary application outages for the following:

- Mobile deposit and remote deposit capture applications.
- ACH transactions (direct deposits & automatic withdrawals)
- Personal Mobile Banking
- Business Mobile Banking

We apologize for the inconvenience and are diligently with our partners to restore service. Your accounts remain safe and secure.

Jul 19, 12:52 EDT
Update - We continue to work with our third-party partners impacted by this widespread outage. At this time we are seeing some improvement for our Personal and Business Online banking services, with users able to log in and access account information.

We continue to experience temporary application outages for the following:

- Mobile deposit and remote deposit capture applications.
- ACH transactions (direct deposits & automatic withdrawals)
- Personal Mobile Banking
- Business Mobile Banking

We apologize for the inconvenience and are diligently with our partners to restore service. Your accounts remain safe and secure.

Jul 19, 12:22 EDT
Update - We're continuing to experience temporary application outages due to a widespread Microsoft outage. This impacts our:

- Mobile deposit and remote deposit capture applications.
- ACH transactions (direct deposits & automatic withdrawals)
- Personal Online and Mobile Banking
- Business Online and Mobile Banking

We're working with impacted third-party partners and apologize for any inconvenience. Your accounts remain safe and secure.

Jul 19, 11:06 EDT
Update - We're continuing to experience temporary application outages due to a widespread Microsoft outage. This impacts our:

- Mobile deposit and remote deposit capture applications.
- ACH transactions (direct deposits & automatic withdrawals)
- Personal Online and Mobile Banking
- Business Online and Mobile Banking

We're working with impacted third-party partners and apologize for any inconvenience. Your accounts remain safe and secure.

Jul 19, 10:01 EDT
Update - We continue to experience temporary application outages due to a widespread Microsoft outage. In addition to the applications listed below, we have also identified impact to the following;

- Personal Online and Mobile Banking
- Business Online and Mobile Banking

We're working with impacted third-party partners and apologize for any inconvenience. Your accounts remain safe and secure.

Jul 19, 09:31 EDT
Investigating - We're experiencing temporary application outages due to a widespread Microsoft outage. This impacts our:

- Mobile deposit and remote deposit capture applications.
- Debit card transactions may also be limited ($500 purchases, $200 ATM withdrawals).
- ACH transactions (direct deposits & automatic withdrawals)

We're working with impacted third-party partners and apologize for any inconvenience. Your accounts remain safe and secure.

Jul 19, 09:25 EDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024
Resolved - Service to our Personal Mobile Banking application has been restored.
Jul 16, 12:55 EDT
Investigating - We are currently researching an issue that is resulting in intermittent availability for users attempting to access our Personal Mobile Banking app. While we work to restore service, users can continue to access their account information through Personal Online from our website at www.hinghamsavings.com.
Jul 16, 11:59 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 15, 16:59 EDT
Scheduled - We will perform scheduled system maintenance to our debit card controls feature within our personal mobile banking application and our automated debit card activation phone line on Tuesday, July 16, 2024, from 12:01 AM - 6:00AM EST. During this time access to the card control feature within our personal mobile banking application and our card activation phone line may be unavailable.
Jul 15, 16:56 EDT
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024
Resolved - This incident has been resolved.
Jul 10, 10:23 EDT
Investigating - We are currently researching an issue that is resulting in intermittent availability for users attempting to access our Personal Mobile Banking app. While we work to restore service, users can continue to access their account information through Personal Online from our website at www.hinghamsavings.com.
Jul 10, 09:19 EDT
Jul 9, 2024
Resolved - This incident has been resolved.
Jul 9, 19:33 EDT
Investigating - We are currently researching an issue that is resulting in intermittent availability for users attempting to access our Personal Mobile Banking app. While we work to restore service, users can continue to access their account information through Personal Online from our website at www.hinghamsavings.com.
Jul 9, 17:04 EDT