eStatements Emails
Identified - We are aware of an issue regarding the eStatements email notification. In order to view current or past eStatements please login to your online banking account. If you have any further questions please contact us at 781-783-1796. Thank you
May 13, 16:36 EDT

About This Site

Welcome to Hingham Institution for Savings home for status updates on our branch locations and all of our digital products and services. We use this page to deliver real-time messaging on system status, outages, and maintenance updates that may impact availability. If you would like to receive updates in the future via e-mail or SMS about our systems, please subscribe here.

Uptime over the past 90 days. View historical uptime.
Public Website Operational
90 days ago
100.0 % uptime
Today
Business Services Operational
90 days ago
99.78 % uptime
Today
Business Online Banking Operational
90 days ago
99.51 % uptime
Today
Business Mobile App Operational
90 days ago
99.63 % uptime
Today
Desktop Remote Deposit Capture Operational
90 days ago
99.98 % uptime
Today
ACH/Wire Transfer Services Operational
90 days ago
100.0 % uptime
Today
Personal Services Degraded Performance
90 days ago
99.41 % uptime
Today
Personal Online Banking Operational
90 days ago
99.82 % uptime
Today
Personal Mobile App Operational
90 days ago
99.66 % uptime
Today
HIFS Mastercard Debit Cards Operational
90 days ago
99.97 % uptime
Today
Digital Account Opening Operational
90 days ago
99.98 % uptime
Today
Bill Pay Services Operational
90 days ago
99.82 % uptime
Today
Electronic Statements Degraded Performance
90 days ago
99.95 % uptime
Today
Online Mortgage Applications Operational
90 days ago
96.69 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jun 1, 2020

No incidents reported today.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
Digital Accounts
Resolved - A fix has been implemented and this issue has been resolved.
May 21, 16:54 EDT
Investigating - We are currently experiencing a technical issue in our platform that supports digital account opening. Customers may not immediately receive an account number, although the account has been opened on our system. We are working to diagnose the issue and implement a fix.
May 21, 15:08 EDT
May 20, 2020

No incidents reported.

May 19, 2020
Debit Card Transaction Denials
Resolved - This incident has been resolved.
May 19, 22:53 EDT
Update - We are continuing to investigate this issue.
May 19, 22:00 EDT
Investigating - We are aware of a processing issue that may cause certain debit card transactions to be declined in error. We are working to resolve this issue and apologize for the inconvenience.
May 19, 20:57 EDT
May 18, 2020

No incidents reported.

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