All Systems Operational

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Welcome to Hingham Institution for Savings home for status updates on our branch locations and all of our digital products and services. We use this page to deliver real-time messaging on system status, outages, and maintenance updates that may impact availability. If you would like to receive updates in the future via e-mail or SMS about our systems, please subscribe here.

Uptime over the past 90 days. View historical uptime.
Public Website Operational
90 days ago
100.0 % uptime
Today
Phone Lines Operational
90 days ago
99.85 % uptime
Today
ATM Operational
90 days ago
100.0 % uptime
Today
Business Services Operational
90 days ago
99.9 % uptime
Today
Business Online Banking Operational
90 days ago
99.8 % uptime
Today
Business Mobile App Operational
90 days ago
99.9 % uptime
Today
Desktop Remote Deposit Capture Operational
90 days ago
99.78 % uptime
Today
ACH/Wire Transfer Services Operational
90 days ago
100.0 % uptime
Today
Bill Pay Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
99.95 % uptime
Today
Personal Services Operational
90 days ago
99.96 % uptime
Today
Personal Online Banking Operational
90 days ago
99.84 % uptime
Today
Personal Mobile App Operational
90 days ago
99.89 % uptime
Today
HIFS Mastercard Debit Cards Operational
90 days ago
99.99 % uptime
Today
Digital Account Opening Operational
90 days ago
100.0 % uptime
Today
Bill Pay Services Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
99.95 % uptime
Today
Online Mortgage Applications Operational
90 days ago
100.0 % uptime
Today
HIFS My Card App Operational
90 days ago
100.0 % uptime
Today
Account Transfers Operational
90 days ago
100.0 % uptime
Today
Third Party Stack Operational
Cloudflare CDN/Cache Operational
Cloudflare Omaha, NE, United States - (OMA) Operational
Intercom Intercom Web Application Operational
Intercom Email Operational
Intercom Web Messenger Operational
Intercom Chats and Posts Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
Google Apps Admin Console Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Google Apps Sites Operational
Google Apps Voice Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Networking Operational
SendGrid API v3 Operational
SendGrid API Operational
Website Operational
90 days ago
99.92 % uptime
Today
Website Service Request Forms Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
External Transfers - Personal Online Banking Dec 8, 2024 00:01-06:01 EST
We will perform scheduled system maintenance on our external transfer service starting on Sunday, December 8, 2024 at 12:00 AM ET and ending at 6:00 AM EST. The service may be temporarily unavailable during the maintenance window.
Posted on Aug 15, 2024 - 19:38 EDT
Past Incidents
Oct 12, 2024

No incidents reported today.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Corporate Office Phone System
Resolved - This incident has been resolved.
Oct 8, 18:51 EDT
Investigating - We are currently experiencing an outage impacting our main corporate phone system. We are working as quickly as possible to restore service and apologize for the inconvenience. To reach our Customer Experience Team, please email us at cs@hinghamsaving.com.
Oct 8, 16:27 EDT
Corporate Office Phone System
Resolved - This incident has been resolved.
Oct 8, 16:14 EDT
Investigating - We are currently experiencing an outage impacting our main corporate phone system. We are working as quickly as possible to restore service and apologize for the inconvenience. To reach our Customer Experience Team, please email us at cs@hinghamsaving.com.
Oct 8, 15:28 EDT
Oct 7, 2024

No incidents reported.

Oct 6, 2024
Scheduled Maintenance for Debit Card Controls App and Debit Card Activation Phone Line
Completed - The scheduled maintenance has been completed.
Oct 6, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 00:01 EDT
Scheduled - We will perform scheduled system maintenance to our debit card controls feature within our personal mobile banking application and our automated debit card activation phone line on Sunday, October 6, 2024, from 12:01 AM - 8:00AM ET. During this time access to the card control feature within our personal mobile banking application and our card activation phone line may be unavailable.
Jul 16, 19:01 EDT
Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Alerts feature within Business Online and Personal Online Banking
Completed - The scheduled maintenance has been completed.
Oct 3, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 00:01 EDT
Scheduled - Our Alerts feature within Business Online and Personal Online Banking will undergo maintenance on Thursday, October 3, 2024 from 12:00 AM ET until 6:00 AM ET. During this time, the ability to set up new alerts or view existing alerts may be unavailable.
Oct 1, 07:57 EDT
Oct 2, 2024

No incidents reported.

Oct 1, 2024
Personal Mobile Banking Application
Resolved - Access has been restored to our Personal Mobile Banking Application.
Oct 1, 20:46 EDT
Investigating - We are currently experiencing an intermittent issue that may cause some users to receive an error message when accessing our Personal Mobile Banking App . The error message indicates an error has occurred and to call for assistance. Subsequent attempts to log in to the Personal Mobile Banking Application may be successful.

While we work to restore service fully, users can follow the steps outlined below to log into Personal Online banking from the login section on our homepage to access account information:
1. Open the device browser (example: Safari or Chrome)
2. Navigate to https://www.hinghamsavings.com/
3. Select Log In/ Enroll
4. Select Personal - Log In
5. Enter username and password to access account information.
Oct 1, 19:30 EDT
Personal Mobile Banking App
Resolved - This incident has been resolved.
Oct 1, 17:32 EDT
Update - We are seeing improvement with access to our Personal Mobile Application. At this time access has been restored for some users, while others may continue to experience issues. We continue to work diligently with our partners to fully restore service to our Personal Mobile Banking Application. We apologize for the ongoing inconvenience this disruption in service has caused. We understand the importance of reliable digital tools for our clients and we are committed to resolving this issue as quickly as possible.
Oct 1, 17:12 EDT
Update - We continue to work diligently with our partners to restore service to our Personal Mobile Banking Application. We apologize for the ongoing inconvenience this disruption in service has caused. We understand the importance of reliable digital tools for our clients and we are committed to resolving this issue as quickly as possible.

While we work to restore service, users can follow the steps outlined below to log into Personal Online banking from the login section on our homepage to access account information:
1. Open the device browser (example: Safari or Chrome)
2. Navigate to https://www.hinghamsavings.com/
3. Select Log In/ Enroll
4. Select Personal - Log In
5. Enter username and password to access account information.
Oct 1, 16:46 EDT
Update - We continue to work diligently with our partners to restore service to our Personal Mobile Banking Application. We apologize for the ongoing inconvenience this disruption in service has caused. We understand the importance of reliable digital tools for our clients and we are committed to resolving this issue as quickly as possible. While we work to restore service, users can log into Personal Online banking from the login section on our homepage to access account information.
Oct 1, 15:32 EDT
Update - We continue to investigate an issue that is causing some users to receive and error when logging in to our Personal Mobile Banking Application. We are continuing to work with our partners to resolve the issue as quickly as possible and apologize for any inconvenience. While we work to restore service, users can log into Personal Online banking from the login section on our homepage to access account information.
Oct 1, 14:16 EDT
Update - We continue to investigate an issue that is causing some users to receive and error when logging in to our Personal Mobile Banking Application. We are continuing to work with our partners to resolve the issue as quickly as possible and apologize for any inconvenience. While we work to restore service, users can log into Personal Online banking from the login section on our homepage to access account information.
Oct 1, 13:05 EDT
Investigating - We are currently experiencing an issue that may cause some users to receive an error message when accessing our Personal Mobile Banking App . The error message indicates an error has occurred and to call for assistance. While we work to restore service, you can log into Personal Online banking from the login section on our homepage to access your account information. We apologize for any inconvenience and are working to restore service as quickly as possible.
Oct 1, 12:11 EDT
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

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