All Systems Operational

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Welcome to Hingham Institution for Savings home for status updates on our branch locations and all of our digital products and services. We use this page to deliver real-time messaging on system status, outages, and maintenance updates that may impact availability. If you would like to receive updates in the future via e-mail or SMS about our systems, please subscribe here.

Uptime over the past 90 days. View historical uptime.
Public Website Operational
90 days ago
100.0 % uptime
Today
Business Services Operational
90 days ago
99.98 % uptime
Today
Business Online Banking Operational
90 days ago
100.0 % uptime
Today
Business Mobile App Operational
90 days ago
100.0 % uptime
Today
Desktop Remote Deposit Capture Operational
90 days ago
100.0 % uptime
Today
ACH/Wire Transfer Services Operational
90 days ago
99.96 % uptime
Today
Bill Pay Operational
90 days ago
99.96 % uptime
Today
Personal Services Operational
90 days ago
99.87 % uptime
Today
Personal Online Banking Operational
90 days ago
100.0 % uptime
Today
Personal Mobile App Operational
90 days ago
100.0 % uptime
Today
HIFS Mastercard Debit Cards Operational
90 days ago
100.0 % uptime
Today
Digital Account Opening Operational
90 days ago
100.0 % uptime
Today
Bill Pay Services Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
98.91 % uptime
Today
Online Mortgage Applications Operational
90 days ago
100.0 % uptime
Today
HIFS My Card App Operational
90 days ago
100.0 % uptime
Today
Account Transfers Operational
90 days ago
100.0 % uptime
Today
Third Party Stack Operational
Cloudflare CDN/Cache Operational
Cloudflare Omaha, NE, United States - (OMA) Operational
Intercom Intercom Web Application Operational
Intercom Email Operational
Intercom Web Messenger Operational
Intercom Chats and Posts Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
Google Apps Admin Console Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Google Apps Sites Operational
Google Apps Voice Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Networking Operational
SendGrid API v3 Operational
SendGrid API Operational
Phone Lines Operational
90 days ago
99.89 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 25, 2021

No incidents reported today.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Enrolling In E-Statements
Resolved - This incident has been resolved.
Sep 20, 16:29 EDT
Investigating - We are experiencing an issue enrolling in eStatements for both Personal and Business Online Banking services. We are working to restore service as quickly as possible and apologize for the inconvenience. For immediate needs, please contact the Digital Banking Group at 781-783-1796. Thank you for your patience.
Sep 17, 10:19 EDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021
Positive Pay - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:00 EDT
Scheduled - We will perform scheduled system maintenance starting Saturday, September 18th at 5:00 PM to 11:00 PM on our Positive Pay platform within the business online web application. The Positive Pay platform may be unavailable during this window.
Sep 16, 12:01 EDT
Sep 17, 2021
Sep 16, 2021
Personal and Business Online - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 EDT
Scheduled - We will perform scheduled system maintenance starting Wednesday, September 15th at 11:00 pm and ending Thursday, September 16th at 6:00 am EST on our personal and business online banking web applications and mobile applications. The applications may be temporarily unavailable during this window.
Sep 14, 16:33 EDT
Sep 15, 2021
Business Online International - Intermittent Outage
Resolved - This incident has been resolved.
Sep 15, 12:03 EDT
Investigating - We are experiencing an issue within Business Online Banking with our Wire Transfer service that may prevent users from being able to process foreign wires only. Customers may experience an error message when submitting a foreign wire transfer. If you need to process a foreign wire, please contact our Cash Management Team at 781-783-1701 for assistance.
Sep 15, 11:21 EDT
Sep 14, 2021

No incidents reported.

Sep 13, 2021
Business Online ACH and Wires Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 EDT
Scheduled - We will perform scheduled system maintenance starting Monday, September 13th at 12:00 am EST and ending at 6:00 am EST on our business online banking Wire and ACH services. The applications may be temporarily unavailable during this window.
Sep 9, 12:46 EDT
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

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