Minor Service Outage

About This Site

Welcome to Hingham Institution for Savings home for status updates on our branch locations and all of our digital products and services. We use this page to deliver real-time messaging on system status, outages, and maintenance updates that may impact availability. If you would like to receive updates in the future via e-mail or SMS about our systems, please subscribe here.

Uptime over the past 90 days. View historical uptime.
Public Website Operational
90 days ago
100.0 % uptime
Today
Phone Lines Operational
90 days ago
100.0 % uptime
Today
ATM Operational
90 days ago
84.64 % uptime
Today
Business Services Operational
90 days ago
100.0 % uptime
Today
Business Online Banking Operational
90 days ago
100.0 % uptime
Today
Business Mobile App Operational
90 days ago
100.0 % uptime
Today
Desktop Remote Deposit Capture Operational
90 days ago
100.0 % uptime
Today
ACH/Wire Transfer Services Operational
90 days ago
100.0 % uptime
Today
Bill Pay Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
100.0 % uptime
Today
Personal Services Operational
90 days ago
99.99 % uptime
Today
Personal Online Banking Operational
90 days ago
100.0 % uptime
Today
Personal Mobile App Operational
90 days ago
100.0 % uptime
Today
HIFS Mastercard Debit Cards Operational
90 days ago
99.94 % uptime
Today
Digital Account Opening Operational
90 days ago
100.0 % uptime
Today
Bill Pay Services Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
100.0 % uptime
Today
Online Mortgage Applications Operational
90 days ago
100.0 % uptime
Today
HIFS My Card App Operational
90 days ago
100.0 % uptime
Today
Account Transfers Operational
90 days ago
100.0 % uptime
Today
Third Party Stack Partial Outage
Cloudflare CDN/Cache Operational
Cloudflare Omaha, NE, United States - (OMA) Partial Outage
Intercom Intercom Web Application Operational
Intercom Email Operational
Intercom Web Messenger Operational
Intercom Chats and Posts Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
Google Apps Admin Console Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Google Apps Sites Operational
Google Apps Voice Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Networking Operational
SendGrid API v3 Operational
SendGrid API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 29, 2023

No incidents reported today.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023
Debit Card and MyCard App Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 01:01 EDT
Scheduled - We will perform scheduled system maintenance to our MyCard App on Monday, September 25, 2023 from 1:00 AM - 6:00AM EST. During this time processing of debit card transactions and alerts may be delayed. Debit card controls established within the MyCard app will not be applied during the maintenance window and our MyCard App may be intermittently unavailable during this time.
Sep 20, 14:11 EDT
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
ATM at our Nantucket Office
Resolved - This incident has been resolved.
Sep 21, 10:31 EDT
Investigating - We are aware that the ATM at our Nantucket office is currently out of service. We apologize for any inconvenience this may cause. Our team is working diligently to repair the ATM and restore service as quickly as possible.

We will provide updates on the status of this ATM on this page. Thank you for your patience.
Sep 19, 17:59 EDT
Sep 20, 2023

No incidents reported.

Sep 19, 2023
Sep 18, 2023
Debit Card Transaction Processing Issue
Resolved - This incident has been resolved.
Sep 18, 16:57 EDT
Investigating - We are aware of an issue impacting our Hingham Savings Debit Cards that may cause some transactions to be declined in error and spending limits to be reduced to $500 for purchases and $200 for withdrawals at an ATM machine.
Sep 18, 13:11 EDT
Sep 17, 2023
Hingham Savings Website Interruption
Resolved - We are aware of an outage that impacted our website, hinghamsavings.com, from 9:15am to 10:15am on Sunday, September 17th. The outage resulted in a 404 error message when visitors attempt to visit the site. Our vendor has fixed the issue and the website is now fully restored.
Sep 17, 12:30 EDT
Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

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