Check Images for Personal and Business Online

Incident Report for Hingham Institution for Savings

Resolved

This incident has been resolved.

Posted Dec 21, 2023 - 09:23 EST

Investigating

We are aware of an issue impact check images in Personal and Business Online banking, including our mobile apps. When attempting to access an image of a paid or deposited check, users will receive an error message indicating the image is unable to be retrieved. We are working to restore access as quickly as possible and apologize for the inconvenience. For assistance with information regarding a check transactions, please contact us at 781-749-2200.

Posted Dec 21, 2023 - 09:04 EST

This incident affected: Personal Services (Personal Online Banking, Personal Mobile App) and Business Services (Business Online Banking, Business Mobile App).