Personal Mobile App - My Cards Link

Incident Report for Hingham Institution for Savings

Resolved

This incident has been resolved.

Posted Jun 23, 2022 - 20:27 EDT

Update

We continue to work to restore service to the My Card feature of our Personal Mobile app. All other functionality in our mobile app, including mobile deposit continue to work as expected.

Posted Jun 23, 2022 - 18:10 EDT

Investigating

We are currently experiencing an issue with the My Cards link available through our Personal Mobile app. Users will receive an error message indicating the service is unavailable when attempting to access the link and alerts generated for card activity will not be sent. We are working to restore service as quickly as possible and apologize for the inconvenience.

Posted Jun 23, 2022 - 14:27 EDT

This incident affected: Personal Services (HIFS My Card App).