Personal Mobile Banking - Intermittent Access Issues

Incident Report for Hingham Institution for Savings

Resolved

This incident has been resolved.

Posted Jul 10, 2025 - 15:20 EDT

Investigating

We are currently experiencing an intermittent issue that may cause some users to receive an error message when accessing our Personal Mobile Banking App . The error message indicates we are experiencing technical issues or that an error has occurred and to call for assistance. Subsequent attempts to log in to the Personal Mobile Banking Application may be successful.

While we work to restore service fully, users can follow the steps outlined below to log into Personal Online banking from the login section on our homepage to access account information:
1. Open the device browser (example: Safari or Chrome)
2. Navigate to https://www.hinghamsavings.com/
3. Select Log In/ Enroll
4. Select Personal - Log In
5. Enter username and password to access account information.

Posted Jul 10, 2025 - 12:45 EDT

This incident affected: Personal Services (Personal Mobile App).