Bill Pay - Payee Name Display Issue

Incident Report for Hingham Institution for Savings

Identified

We are currently experiencing an issue within Online and Mobile Bill Pay where payee names are not visibly displaying in the standard list view. We have identified a solution and our team is actively working toward implementing it.

Workaround: In the interim, you can still view, select, and manage your payees by using the search function within Bill Pay.

We apologize for the inconvenience and will provide an update as soon as the resolution is deployed.

Posted Sep 21, 2026 - 16:07 EDT

This incident affects: Personal Services (Bill Pay Services).