Bill Pay - Payee Name Display Issue

Incident Report for Hingham Institution for Savings

Resolved

We have resolved the issue affecting Bill Pay. We will continue to monitor performance closely and will post updates under new incidents if needed.

Posted Sep 22, 2026 - 09:35 EDT

Identified

We are currently experiencing an issue within Online and Mobile Bill Pay where payee names are not visibly displaying in the standard list view. We have identified a solution and our team is actively working toward implementing it.

Workaround: In the interim, you can still view, select, and manage your payees by using the search function within Bill Pay.

We apologize for the inconvenience and will provide an update as soon as the resolution is deployed.

Posted Sep 21, 2026 - 16:07 EDT

This incident affected: Personal Services (Bill Pay Services).