Personal and Business Online Payment Posting Delays

Incident Report for Hingham Institution for Savings

Resolved

This incident has been resolved.

Posted Dec 29, 2023 - 12:25 EST

Update

We are continuing to investigate this issue and apologize for the inconvenience.

Posted Dec 29, 2023 - 10:46 EST

Investigating

We are aware of an issue that has caused a delay in the posting of electronic payments scheduled for today, December 29th through our Personal and Business Online Bill Payment service. We are working to post the payments as quickly as possible and apologize for the inconvenience. Payments sent in check form are not impacted by this issue and users can continue to access and schedule payments as needed.

Posted Dec 29, 2023 - 09:58 EST

This incident affected: Personal Services (Bill Pay Services) and Business Services (Bill Pay).