All Systems Operational

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Welcome to Hingham Institution for Savings home for status updates on our branch locations and all of our digital products and services. We use this page to deliver real-time messaging on system status, outages, and maintenance updates that may impact availability. If you would like to receive updates in the future via e-mail or SMS about our systems, please subscribe here.

Uptime over the past 90 days. View historical uptime.
Business Services Operational
90 days ago
99.96 % uptime
Today
Business Online Banking Operational
90 days ago
99.92 % uptime
Today
Business Mobile App Operational
90 days ago
99.96 % uptime
Today
Desktop Remote Deposit Capture Operational
90 days ago
100.0 % uptime
Today
ACH/Wire Transfer Services Operational
90 days ago
99.9 % uptime
Today
Bill Pay Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
100.0 % uptime
Today
Personal Services Operational
90 days ago
99.98 % uptime
Today
Personal Online Banking Operational
90 days ago
99.93 % uptime
Today
Personal Mobile App Operational
90 days ago
99.96 % uptime
Today
HIFS Mastercard Debit Cards Operational
90 days ago
100.0 % uptime
Today
Digital Account Opening Operational
90 days ago
99.9 % uptime
Today
Bill Pay Services Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
100.0 % uptime
Today
Online Mortgage Applications Operational
90 days ago
100.0 % uptime
Today
HIFS My Card App Operational
90 days ago
100.0 % uptime
Today
Account Transfers Operational
90 days ago
100.0 % uptime
Today
Zelle Operational
90 days ago
100.0 % uptime
Today
ATM Operational
90 days ago
100.0 % uptime
Today
Phone Lines Operational
90 days ago
100.0 % uptime
Today
Phone Lines Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
99.98 % uptime
Today
Public Website Operational
90 days ago
99.96 % uptime
Today
Website Service Request Forms Operational
90 days ago
100.0 % uptime
Today
Third Party Stack Operational
Cloudflare CDN/Cache Operational
Cloudflare Omaha, NE, United States - (OMA) Operational
Intercom Intercom Web Application Operational
Intercom Email Operational
Intercom Web Messenger Operational
Intercom Chats and Posts Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
Google Apps Admin Console Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Google Apps Sites Operational
Google Apps Voice Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Networking Operational
SendGrid API v3 Operational
SendGrid API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 9, 2026

No incidents reported today.

Jan 8, 2026
Business Online Banking Incident
Resolved - Access to Business Online Banking has been fully restored. We appreciate your patience while we worked to resolve this issue. We apologize for any inconvenience this issue has caused.
Jan 8, 13:31 EST
Investigating - We are currently experiencing an issue impacting our Business Online banking service. Users attempting to log into Business Online from our website may receive an error message or experience extreme latency when attempting to log in. We are working with our partners to restore service as quickly as possible and apologize for the inconvenience. While we work to restore service, our Business mobile application remains fully operational for your banking needs. For assistance with Wire Transfers through Business Online, please contact our Cash Management Team at 781-783-1701.
Jan 8, 12:54 EST
Jan 7, 2026

No incidents reported.

Jan 6, 2026
Online Banking Transfers
Resolved - This incident has been resolved.
Jan 6, 17:08 EST
Investigating - We are investigating an issue that may have prevented some transfers from Personal and Business Online from posting as expected on January 1st, 2026. We are currently working with our partners to resolve this issue as quickly as possible and apologize for the inconvenience this issue has caused.
Jan 6, 13:57 EST
ACH Transactions - Missing Transaction Details for Electronic Deposit and Withdrawals Activity
Resolved - The issue with ACH transaction descriptions not showing in the account transaction history has been resolved. All transaction descriptions are now available. We thank you for your patience while we worked to resolve this issue.
Jan 6, 15:24 EST
Update - We continue to work to restore the missing ACH transaction descriptions for automatic withdrawals and deposits dated for January 5th. Changes were implemented overnight and anticipate the full transaction details will be available today. Thank you for your patience, while we work with our partners to resolve this issue.
Jan 6, 13:39 EST
Update - We continue to work to restore the missing ACH transaction descriptions for automatic withdrawals and deposits dated for January 5th. Changes were implemented overnight and anticipate the full transaction details will be available today. Thank you for your patience, while we work with our partners to resolve this issue.
Jan 6, 09:08 EST
Investigating - Update: A fix will be implemented and ACH descriptions will be fully restored by tomorrow morning. We apologize for the delay, and appreciate your patience while we work to resolve this issue. Please contact us if you need immediate assistance.
Jan 5, 09:55 EST
Jan 5, 2026
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026
Personal and Business Online Banking and Mobile Apps
Resolved - This incident has been resolved.
Jan 1, 10:59 EST
Update - We continue to work with our partners to restore access to recent transaction history in our Personal and Business Online banking services, including our mobile apps. We appreciate your patience as we work to restore service and apologize for any inconvenience this issue has caused,
Jan 1, 09:53 EST
Update - While we continue to work with our partners, we are seeing improvements in the functionality of our digital tools. Users are now able to access Personal Online and balances have been restored for checking accounts when accessing from the home pages in Personal or Business Online banking as well as our mobile apps. We continue to work to restore recent transaction history and running balance information in our Personal and Business Online banking services, including our mobile apps. Thank you for your patience while we work to resolve this issue as quickly as possible
Jan 1, 08:39 EST
Investigating - We are aware of an issue impacting our Personal and Business Online banking services, including our mobile apps. Users attempting to log in to Personal Online may receive an error message indicating the service is experiencing technical difficulties. Additionally, users may not be able to access transaction and balance information for checking accounts when logged in to Business Online, or our mobile apps. We are working to restore service as quickly as possible and apologize for the inconvenience.
Jan 1, 07:33 EST
Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025
Wire Transfer Processing Delays
Resolved - This incident has been resolved.
Dec 29, 13:17 EST
Investigating - We are experiencing processing delays for incoming and outgoing wire transfers. While we continue to process incoming and outgoing domestic wires, processing times are extended and may take longer than normal. We are working to restore service as quickly as possible and apologize for any inconvenience this issue has caused. To inquire about the status of an outgoing wire, please contact us at 781.749.2200.
Dec 29, 12:32 EST
Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

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