All Systems Operational

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Welcome to Hingham Institution for Savings home for status updates on our branch locations and all of our digital products and services. We use this page to deliver real-time messaging on system status, outages, and maintenance updates that may impact availability. If you would like to receive updates in the future via e-mail or SMS about our systems, please subscribe here.

Uptime over the past 90 days. View historical uptime.
Business Services Operational
90 days ago
99.94 % uptime
Today
Business Online Banking Operational
90 days ago
99.98 % uptime
Today
Business Mobile App Operational
90 days ago
100.0 % uptime
Today
Desktop Remote Deposit Capture Operational
90 days ago
100.0 % uptime
Today
ACH/Wire Transfer Services Operational
90 days ago
99.94 % uptime
Today
Bill Pay Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
99.75 % uptime
Today
Personal Services Operational
90 days ago
99.95 % uptime
Today
Personal Online Banking Operational
90 days ago
99.94 % uptime
Today
Personal Mobile App Operational
90 days ago
99.94 % uptime
Today
HIFS Mastercard Debit Cards Operational
90 days ago
100.0 % uptime
Today
Digital Account Opening Operational
90 days ago
99.9 % uptime
Today
Bill Pay Services Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
99.75 % uptime
Today
Online Mortgage Applications Operational
90 days ago
100.0 % uptime
Today
HIFS My Card App Operational
90 days ago
100.0 % uptime
Today
Account Transfers Operational
90 days ago
100.0 % uptime
Today
Zelle Operational
90 days ago
100.0 % uptime
Today
ATM Operational
90 days ago
100.0 % uptime
Today
Phone Lines Operational
90 days ago
100.0 % uptime
Today
Phone Lines Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
99.98 % uptime
Today
Public Website Operational
90 days ago
99.96 % uptime
Today
Website Service Request Forms Operational
90 days ago
100.0 % uptime
Today
Third Party Stack Operational
Cloudflare CDN/Cache Operational
Cloudflare Omaha, NE, United States - (OMA) Operational
Intercom Intercom Web Application Operational
Intercom Email Operational
Intercom Web Messenger Operational
Intercom Chats and Posts Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
Google Apps Admin Console Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Google Apps Sites Operational
Google Apps Voice Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Networking Operational
SendGrid API v3 Operational
SendGrid API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 1, 2025

No incidents reported today.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025
Business Online Banking Transaction History
Resolved - This incident has been resolved.
Nov 24, 12:08 EST
Update - We are continuing to investigate this issue.
Nov 24, 11:44 EST
Update - We are continuing to investigate this issue.
Nov 24, 11:42 EST
Investigating - We are pleased to confirm that the service interruption affecting Retail Online and Business Online has been resolved. Users should now be able to successfully download transaction history within both Retail Online and Business Online. We apologize for any inconvenience this temporary service interruption may have caused and thank you for your patience.
Nov 24, 10:25 EST
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025
Digital New Account Opening Outage
Resolved - This incident has been resolved.
Nov 18, 11:14 EST
Update - We continue to work with our partners to restore access to our online account opening platform as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to restore service.
Nov 18, 10:13 EST
Investigating - We are aware of an issue with Cloudflare that is impacting access to some web applications, including our online account opening platform. Uses attempting to open a new checking or savings account online will receive an error message when attempting to reach our site or new account product link. We are working to restore service as quickly as possible and apologize for the inconvenience.
Nov 18, 09:05 EST
Hingham Institution for Savings Website
Resolved - This incident has been resolved.
Nov 18, 09:40 EST
Investigating - We are aware of a service outage impacting Cloudflare and a result our website is currently down. We are closely monitoring this incident and are waiting for a resolution from our partners. While out main website is unavailable, our online banking solutions remain fully functional. Users needing to access accounts via a browser can bypass our main website by using the links provided below;

Personal Online Login: https://web1.secureinternetbank.com/PBI_PBI1151/Login/211370370

Business Online Login: https://web1.secureinternetbank.com/EBC_EBC1151/Login/211370370/22

Thank you for your patience as we work to restore service.
Nov 18, 08:57 EST
Nov 17, 2025
Card Services Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 00:00 EST
Scheduled - We will be undergoing scheduled maintenance to some of our Card Services on Sunday, November 16, 2025, between approximately 12 am and 8 am ET. During this time, Card services such as activation and our card feature on the mobile app may be intermittently unavailable.
Nov 4, 16:19 EST
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