All Systems Operational

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Welcome to Hingham Institution for Savings home for status updates on our branch locations and all of our digital products and services. We use this page to deliver real-time messaging on system status, outages, and maintenance updates that may impact availability. If you would like to receive updates in the future via e-mail or SMS about our systems, please subscribe here.

Uptime over the past 90 days. View historical uptime.
Public Website Operational
90 days ago
100.0 % uptime
Today
Phone Lines Operational
90 days ago
99.71 % uptime
Today
ATM Operational
90 days ago
100.0 % uptime
Today
Business Services Operational
90 days ago
99.94 % uptime
Today
Business Online Banking Operational
90 days ago
100.0 % uptime
Today
Business Mobile App Operational
90 days ago
99.96 % uptime
Today
Desktop Remote Deposit Capture Operational
90 days ago
100.0 % uptime
Today
ACH/Wire Transfer Services Operational
90 days ago
99.96 % uptime
Today
Bill Pay Operational
90 days ago
99.72 % uptime
Today
Electronic Statements Operational
90 days ago
100.0 % uptime
Today
Personal Services Operational
90 days ago
99.93 % uptime
Today
Personal Online Banking Operational
90 days ago
99.92 % uptime
Today
Personal Mobile App Operational
90 days ago
99.84 % uptime
Today
HIFS Mastercard Debit Cards Operational
90 days ago
100.0 % uptime
Today
Digital Account Opening Operational
90 days ago
100.0 % uptime
Today
Bill Pay Services Operational
90 days ago
99.69 % uptime
Today
Electronic Statements Operational
90 days ago
100.0 % uptime
Today
Online Mortgage Applications Operational
90 days ago
100.0 % uptime
Today
HIFS My Card App Operational
90 days ago
100.0 % uptime
Today
Account Transfers Operational
90 days ago
100.0 % uptime
Today
Third Party Stack Operational
Cloudflare CDN/Cache Operational
Cloudflare Omaha, NE, United States - (OMA) Operational
Intercom Intercom Web Application Operational
Intercom Email Operational
Intercom Web Messenger Operational
Intercom Chats and Posts Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
Google Apps Admin Console Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Google Apps Sites Operational
Google Apps Voice Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Networking Operational
SendGrid API v3 Operational
SendGrid API Operational
Website Operational
90 days ago
100.0 % uptime
Today
Website Service Request Forms Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - External Transfers for Personal Online Banking Jul 20, 2025 02:00-06:00 EDT

We will perform scheduled maintenance for External Transfers available through our Personal Online Banking service, including our mobile app on Sunday July 20th, 2025 from 2:00AM - 6:00 AM EST. During this time, the External Transfer service will be unavailable.
Posted on Jun 20, 2025 - 08:35 EDT

Scheduled Maintenance - Bill Pay for Personal Online and Mobile Banking Jul 20, 2025 04:00-06:00 EDT

We will perform scheduled maintenance to our bill pay service for Personal Online Banking, including our mobile app on Sunday, July 20th, 2025, from 4:00 AM - 6:00AM EST. During this time, Bill Payment services will be unavailable.
Posted on Jun 20, 2025 - 08:37 EDT
Jul 3, 2025

No incidents reported today.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
Business Online - ACH and Wire Transfer Outage
Resolved - This incident has been resolved.
Jun 23, 16:15 EDT
Update - We are continuing to investigate this issue.
Jun 23, 15:31 EDT
Investigating - Business Online users attempting to initiate an ACH or wire transfer may receive an error message that Originator Information May Not Be Found or there is a Memo Post Error. We are working with our partners to restore service as quickly as possible and apologize for the inconvenience. For any time sensitive payment needs please contact our Cash Management Group at 781-783-1701 for assistance.
Jun 23, 15:17 EDT
Jun 22, 2025
Bill Payment Incident
Resolved - This incident has been resolved.
Jun 22, 10:15 EDT
Investigating - We are currently experiencing an issue with the Bill Payment feature in our Personal Online banking services, including our mobile apps. You may encounter a 405 error message when attempting to access this feature. We are working diligently to restore service and apologize for any inconvenience this may cause.
Jun 22, 09:21 EDT
Scheduled Maintenance - External Transfers for Personal Online Banking
Completed - The scheduled maintenance has been completed.
Jun 22, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 02:00 EDT
Scheduled - We will perform scheduled maintenance for External Transfers available through our Personal Online Banking service, including our mobile app on Sunday June 22nd, 2025 from 2:00AM - 6:00 AM EST. During this time, the External Transfer service will be unavailable.
Jun 10, 09:41 EDT
Scheduled Maintenance - Bill Pay for Personal and Business Online
Completed - The scheduled maintenance has been completed.
Jun 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 02:01 EDT
Scheduled - We will perform scheduled maintenance to our bill pay service for both Personal and Business Online, including our mobile apps on Sunday, June 22nd, 2025, from 2:00 AM - 6:00AM EST. During this time, Bill Payment services will be unavailable.
Jun 10, 09:37 EDT
Scheduled Maintenance for Personal Online and Mobile Banking
Completed - The scheduled maintenance has been completed.
Jun 22, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 00:00 EDT
Scheduled - We will perform scheduled system maintenance to our Personal Online banking service, including our mobile application on Sunday, June 22, 2025 between 12:00 AM and 5:00 AM ET. These services will be unavailable during the maintenance window
Jun 16, 18:10 EDT
Jun 21, 2025
Scheduled Maintenance Business and Personal online
Completed - The scheduled maintenance has been completed.
Jun 21, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 00:00 EDT
Scheduled - We will perform scheduled system maintenance to our Personal Online banking service, including our mobile application on Saturday, June 21, 2025 between 12:00 AM and 6:00 AM ET. Brief intermittent downtime may occur during this maintenance window.
Jun 18, 13:10 EDT
Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

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