tag:status.hinghamsavings.com,2005:/historyHingham Institution for Savings Status - Incident History2024-03-29T01:23:45-04:00Hingham Institution for Savingstag:status.hinghamsavings.com,2005:Incident/203801982024-03-27T15:06:28-04:002024-03-27T15:06:28-04:00Debit Card Transaction Processing Interruption<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:06</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:11</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:07</var> EDT</small><br><strong>Investigating</strong> - We are aware of an issue impacting our Hingham Savings Debit Cards that may cause some transactions to be declined in error and spending limits to be reduced to $500 for purchases and $200 for withdrawals at an ATM machine. We are working to restore service as quickly as possible and apologize for the inconvenience.</p>tag:status.hinghamsavings.com,2005:Incident/203186102024-03-21T09:13:04-04:002024-03-21T09:13:04-04:00Debit Card Transaction Processing Interruption<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>09:13</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>07:22</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>07:11</var> EDT</small><br><strong>Investigating</strong> - We are aware of an issue impacting our Hingham Savings Debit Cards that may cause some transactions to be declined in error and spending limits to be reduced to $500 for purchases and $200 for withdrawals at an ATM machine. We are working to restore service as quickly as possible and apologize for the inconvenience.</p>tag:status.hinghamsavings.com,2005:Incident/202710292024-03-15T21:01:14-04:002024-03-15T21:01:14-04:00Automatic Sweep Outage<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>21:01</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:47</var> EDT</small><br><strong>Identified</strong> - We continue to work to resolve this issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:27</var> EDT</small><br><strong>Investigating</strong> - We're aware of an issue causing a small number of customers with automatic transfers between accounts to see incorrect balance information. This may affect your ability to use your debit card, make online wire and ACH transfers. <br />We sincerely apologize for any inconvenience. We've identified the cause and are working hard to fix it as soon as possible.<br />In the meantime, if you're experiencing this issue, please contact us directly at 781-749-2200 and we can help you complete your transaction.</p>tag:status.hinghamsavings.com,2005:Incident/202713582024-03-15T13:35:47-04:002024-03-15T13:35:47-04:00Personal and Business Online Banking - Intermittent Access<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:35</var> EDT</small><br><strong>Resolved</strong> - Access to our online banking services has been restored.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:34</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:17</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing an issue with our Personal and Business Online Banking services that may result in intermittent access errors. Subsequent attempts to access the services may be successful. We are working to restore service as quickly as possible and apologize for the inconvenience. For immediate needs, please contact our Client Services team at 781.749.2200.</p>tag:status.hinghamsavings.com,2005:Incident/202339082024-03-13T10:46:30-04:002024-03-13T10:48:11-04:00Bill Pay Service - Intermittent Availability<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:46</var> EDT</small><br><strong>Resolved</strong> - Access to our online bill payment service has been restored.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:53</var> EDT</small><br><strong>Investigating</strong> - We are currently researching an issue that is resulting in intermittent availability of our online bill payment service. Users may experience intermittent errors when attempting to access the service. We are working to restore service as quickly as possible and apologize for the inconvenience.</p>tag:status.hinghamsavings.com,2005:Incident/202267592024-03-12T13:20:58-04:002024-03-12T13:20:58-04:00Outgoing International FX Wire Transfers - Intermittent Processing Errors<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>13:20</var> EDT</small><br><strong>Resolved</strong> - The issue with outgoing International FX wire transfers has been resolved. Outgoing International FX wire transfers are now processing normally.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>12:58</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing a system issue that is resulting in intermittent errors when processing outgoing International FX wire transfers. Subsequent attempts to process International FX wire transfers may be successful as the issue is intermittent. We have engaged our service partners and are working to resolve the issue as quickly as possible. Outgoing domestic wire transfers and incoming wire transfers are not impacted by this processing issue and are posting normally at this time.</p>tag:status.hinghamsavings.com,2005:Incident/201872642024-03-07T14:03:16-05:002024-03-07T14:03:16-05:00Business Online - ZEscrow<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:03</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:41</var> EST</small><br><strong>Identified</strong> - We are experiencing an issue with our Business Online Clients accessing ZEscrow. We are working with our partners to restore access as quickly as possible and apologize for the inconvenience.</p>tag:status.hinghamsavings.com,2005:Incident/201177482024-03-01T06:00:56-05:002024-03-01T06:00:56-05:00Scheduled Maintenance for Debit Cards<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>19:20</var> EST</small><br><strong>Scheduled</strong> - We will perform system maintenance this evening Thursday, February 29, 2024 from Midnight to 6:00AM EST. During this time, processing of debit card transactions may be impacted and intermittent debit card transactions could be denied. If transaction denials occur a second attempt to process the transaction may be successful.</p>tag:status.hinghamsavings.com,2005:Incident/201110332024-02-29T13:57:15-05:002024-02-29T13:57:15-05:00Card Controls for Personal Mobile Banking<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>13:57</var> EST</small><br><strong>Resolved</strong> - Access to our Cards feature with the Personal Mobile Banking App has been restored.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>13:09</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing intermittent access issues with our Cards feature within our Personal Mobile Banking App. We are working to restore service as quickly as possible and apologize for the inconvenience.</p>tag:status.hinghamsavings.com,2005:Incident/200497112024-02-22T13:51:37-05:002024-02-22T13:51:37-05:00Personal Online and Mobile Banking - Access Using One Time Passcode<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:51</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:43</var> EST</small><br><strong>Identified</strong> - Due to an issue impacting some wireless carriers, users may not receive the one-time passcode via phone or SMS when logging in to our Personal Online or Mobile banking app. Until service is restored to the impacted wireless carriers, users can receive the one-time passcode or phone call when connected to a wifi network. We continue to monitor the status of this issue and apologize for any inconvenience this issue has caused. For immediate assistance, please contact our Customer Experience Team at 781-749-2200.</p>tag:status.hinghamsavings.com,2005:Incident/198857772024-02-01T17:58:53-05:002024-02-01T17:58:53-05:00Business Mobile App for Samsung Users<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>17:58</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:49</var> EST</small><br><strong>Identified</strong> - We are are of an issue impacting our Business Mobile app for users with a Samsung device running certain version of OneUI 6.0. We are working with our partners to restore access as quickly as possible and apologize for the inconvenience. While we work to restore service users can continue to access their account information through Business Online from our website at www.hinghamsavings.com.</p>tag:status.hinghamsavings.com,2005:Incident/198222562024-01-24T16:51:54-05:002024-01-24T16:51:54-05:00Debit Card Transaction Processing Interruption<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>16:51</var> EST</small><br><strong>Resolved</strong> - The Mastercard transaction processing incident is now resolved and debit card transactions are processing normally.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>16:17</var> EST</small><br><strong>Investigating</strong> - We are aware that Mastercard may be experiencing a service interruption that could result in debit card transactions being declined. We are working to resolve the issue as quickly as possible.</p>tag:status.hinghamsavings.com,2005:Incident/196920922024-01-15T02:00:34-05:002024-01-15T02:00:34-05:00Card Controls for Personal Mobile Banking Maintenance<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>02:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>01:02</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:42</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:41</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:40</var> EST</small><br><strong>Scheduled</strong> - We will perform scheduled system maintenance to our debit card controls feature within our personal mobile banking app on Monday, January 15th from 1:00 AM - 2:00AM EST. During this time processing of debit card transaction alerts may be delayed and access to our card control feature may be unavailable. Debit card controls previously established within the app will be applied to transactions made during the maintenance window.</p>tag:status.hinghamsavings.com,2005:Incident/195588492023-12-29T12:25:03-05:002023-12-29T12:25:03-05:00Personal and Business Online Payment Posting Delays<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>12:25</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>10:46</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue and apologize for the inconvenience.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>09:58</var> EST</small><br><strong>Investigating</strong> - We are aware of an issue that has caused a delay in the posting of electronic payments scheduled for today, December 29th through our Personal and Business Online Bill Payment service. We are working to post the payments as quickly as possible and apologize for the inconvenience. Payments sent in check form are not impacted by this issue and users can continue to access and schedule payments as needed.</p>tag:status.hinghamsavings.com,2005:Incident/195440092023-12-27T12:40:35-05:002023-12-27T12:40:35-05:00Wire Transfer Services<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>12:40</var> EST</small><br><strong>Resolved</strong> - Wire transfer processing has been restored.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>11:43</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing a system issue that is delaying the processing of outgoing wire transfers. We have engaged our service partners and are working to resolve the issue as quickly as possible. Incoming wire transfers are not impacted by this processing delay and are being posted normally at this time.</p>tag:status.hinghamsavings.com,2005:Incident/194983312023-12-21T09:23:24-05:002023-12-21T09:23:24-05:00Check Images for Personal and Business Online<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>09:23</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>09:04</var> EST</small><br><strong>Investigating</strong> - We are aware of an issue impact check images in Personal and Business Online banking, including our mobile apps. When attempting to access an image of a paid or deposited check, users will receive an error message indicating the image is unable to be retrieved. We are working to restore access as quickly as possible and apologize for the inconvenience. For assistance with information regarding a check transactions, please contact us at 781-749-2200.</p>tag:status.hinghamsavings.com,2005:Incident/194225152023-12-13T02:00:41-05:002023-12-13T02:00:41-05:00Card Controls for Personal Mobile Banking Maintenance<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>02:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>01:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>18:38</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>18:38</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>18:35</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>18:34</var> EST</small><br><strong>Scheduled</strong> - We will perform scheduled system maintenance to our card controls feature within our personal mobile banking app on Wednesday, December 13th from 1:00 AM - 2:00AM EST. During this time processing of debit card transaction alerts may be delayed. Debit card controls established within the app may not be applied during the maintenance window and access to our card control feature may be unavailable during this time.</p>tag:status.hinghamsavings.com,2005:Incident/193691142023-12-07T15:32:51-05:002023-12-07T15:32:51-05:00Card Controls for Personal Mobile Banking<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>15:32</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:56</var> EST</small><br><strong>Update</strong> - Users may continue to receive an error message when attempting to access the Cards feature in our Personal Mobile Banking app. Additionally, debit card controls previously established within the Card section of our app may not be applied during this incident and debit card alerts may be delayed. We continue to work to restore service as quickly as possible and apologize for the inconvenience.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:10</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing an issue that may cause users to receive and error message when attempting to access the Card feature of our Personal Mobile Banking App. We are working to restore service as quickly as possible and apologize for the inconvenience.</p>tag:status.hinghamsavings.com,2005:Incident/190767792023-11-09T16:00:43-05:002023-11-09T16:00:43-05:00Retail Online and Business Online Email Communications<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:00</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:12</var> EST</small><br><strong>Monitoring</strong> - Retail Online and Business Online users are receiving email confirmations for online banking initiated activity. We are still researching issues related to Business Online initiated ACH transfers. We apologize for any inconvenience and are working to restore service as quickly as possible.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>14:28</var> EST</small><br><strong>Investigating</strong> - Retail Online and Business Online users may not currently be receiving email confirmations for online banking initiated activity. Email communications including forgotten password emails, Wire transfer confirmations, ACH confirmations could be affected. We apologize for any inconvenience and are working to restore service as quickly as possible.</p>tag:status.hinghamsavings.com,2005:Incident/190573412023-11-08T09:21:48-05:002023-11-08T09:21:48-05:00Personal Mobile Banking App<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:21</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>08:43</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing an issue with our Personal Mobile Banking App . Users may receive an error message regarding disk or connectivity issues when attempting to launch. While we work to restore service, you can log into Personal Online banking from the login section on our homepage to access their account information. We apologize for any inconvenience and are working to restore service as quickly as possible.</p>tag:status.hinghamsavings.com,2005:Incident/189291912023-11-05T06:00:12-05:002023-11-05T06:00:13-05:00Mobile Deposit System Maintenance<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>00:15</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>21:04</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing system maintenance to our Mobile Deposit system on Sunday, November 5th, 2023 from 12:01am EST - 7:00am EST. Mobile Deposit for both Personal Online and Business Online will be unavailable during this time.</p>tag:status.hinghamsavings.com,2005:Incident/189359652023-10-29T06:01:01-04:002023-10-29T06:01:01-04:00Personal Online Bill Pay and Transfernow Scheduled Maintenance<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>06:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>04:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>11:46</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our Personal Online Bill Pay and Transfernow External Transfer services on Sunday October 29, 2023 from 4:00am EST to 6:00am EST. These services will be unavailable during this time.</p>tag:status.hinghamsavings.com,2005:Incident/188716212023-10-21T09:01:24-04:002023-10-21T09:01:24-04:00Business Online International Wire Transfers<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>09:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>17:41</var> EDT</small><br><strong>Scheduled</strong> - We will perform scheduled system maintenance starting Friday, October 20th at 11:00 pm EST and ending on Saturday, October 21st at 9:00 am EST on our business online banking international wire transfer services. During this time, international wire transfer processing may be temporarily unavailable.</p>tag:status.hinghamsavings.com,2005:Incident/188606942023-10-20T16:00:23-04:002023-10-20T16:00:24-04:00Business Online - Positive Pay Scheduled Maintenance<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>21:15</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our Business Online Positive Pay platform on Friday October 20th at 11:00 PM ET until 5:00 AM ET on Saturday October 21st. The system will be unavailable during this maintenance window.</p>tag:status.hinghamsavings.com,2005:Incident/188547442023-10-19T12:08:07-04:002023-10-19T12:08:07-04:00TransferNow External Transfer Service Intermittent Interruption<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>12:08</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. All services are working as expected.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>11:01</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating intermittent interruptions with our Transfernow External Transfer service for Retail Online. Some users may experience errors when initiating payments.</p>