All Systems Operational

About This Site

Welcome to Hingham Institution for Savings home for status updates on our branch locations and all of our digital products and services. We use this page to deliver real-time messaging on system status, outages, and maintenance updates that may impact availability. If you would like to receive updates in the future via e-mail or SMS about our systems, please subscribe here.

Uptime over the past 90 days. View historical uptime.
Business Services Operational
90 days ago
99.96 % uptime
Today
Business Online Banking Operational
90 days ago
99.92 % uptime
Today
Business Mobile App Operational
90 days ago
99.96 % uptime
Today
Desktop Remote Deposit Capture Operational
90 days ago
100.0 % uptime
Today
ACH/Wire Transfer Services Operational
90 days ago
99.9 % uptime
Today
Bill Pay Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
100.0 % uptime
Today
Personal Services Operational
90 days ago
99.97 % uptime
Today
Personal Online Banking Operational
90 days ago
99.9 % uptime
Today
Personal Mobile App Operational
90 days ago
99.96 % uptime
Today
HIFS Mastercard Debit Cards Operational
90 days ago
100.0 % uptime
Today
Digital Account Opening Operational
90 days ago
99.9 % uptime
Today
Bill Pay Services Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
100.0 % uptime
Today
Online Mortgage Applications Operational
90 days ago
100.0 % uptime
Today
HIFS My Card App Operational
90 days ago
100.0 % uptime
Today
Account Transfers Operational
90 days ago
100.0 % uptime
Today
Zelle Operational
90 days ago
100.0 % uptime
Today
ATM Operational
90 days ago
100.0 % uptime
Today
Phone Lines Operational
90 days ago
100.0 % uptime
Today
Phone Lines Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
99.98 % uptime
Today
Public Website Operational
90 days ago
99.96 % uptime
Today
Website Service Request Forms Operational
90 days ago
100.0 % uptime
Today
Third Party Stack Operational
Cloudflare CDN/Cache Operational
Cloudflare Omaha, NE, United States - (OMA) Operational
Intercom Intercom Web Application Operational
Intercom Email Operational
Intercom Web Messenger Operational
Intercom Chats and Posts Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
Google Apps Admin Console Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Google Apps Sites Operational
Google Apps Voice Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Networking Operational
SendGrid API v3 Operational
SendGrid API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Card Services Maintenance Jan 25, 2026 00:00-08:00 EST

We will be undergoing scheduled maintenance to our Card Services feature on the Personal Mobile App on Monday, August 18, 2025, between approximately 12 a.m. and 8 a.m. ET. During this time, Card services may be intermittently unavailable.
Posted on Jan 15, 2026 - 08:42 EST
Jan 22, 2026

No incidents reported today.

Jan 21, 2026
Quick Bill Pay for Personal Online
Resolved - This issue has been resolved.
Jan 21, 16:53 EST
Update - We are continuing to investigate this issue.
Jan 21, 16:41 EST
Update - Quick Bill Pay Update We’re still working to get the Home Page "Quick Bill Pay" shortcut back up and running. In the meantime, you can still access all features—including making payments and viewing history—by clicking Bill Pay in the top navigation bar. Thanks for your patience while we wrap this up!
Jan 21, 11:30 EST
Update - We continue to work on restoring the Quick Bill Pay feature on your Personal Online Home Page. Please note that full bill pay functionality remains available—simply click the Bill Pay link in the top-right navigation bar to process payments or view your history. We apologize for any inconvenience.
Jan 21, 09:58 EST
Investigating - We are working to restore access to the quick Bill Pay section available on the Home Page in Personal Online. Our Personal Online bill pay users can continue to pay bills and access their bill pay history by clicking on the Bill Pay link in the navigation bar at the top right. We apologize for the inconvenience and appreciate your patience while we work with our partners to restore service.
Jan 21, 08:16 EST
Personal Online Banking Outage
Resolved - This incident has been resolved.
Jan 21, 08:08 EST
Investigating - We are currently experiencing an issue impacting our Personal Online banking service. Users attempting to log into Personal Online from our website may receive an error message indicating the service is unavailable. We are working with our partners to restore service as quickly as possible and apologize for any inconvenience this issue has caused. While we work to restore service, users can access account information using our Personal Mobile Banking app which is remain fully operational and available for use.
Jan 21, 07:32 EST
Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
Support Chat Service Disruption
Resolved - Our chat support is back online. Thank you for your patience!
Jan 9, 15:56 EST
Identified - We are currently experiencing an outage with our chat functionality. Please call our Customer experience team at 781-749-2200 for assistance.
Jan 9, 15:42 EST
Jan 8, 2026
Business Online Banking Incident
Resolved - Access to Business Online Banking has been fully restored. We appreciate your patience while we worked to resolve this issue. We apologize for any inconvenience this issue has caused.
Jan 8, 13:31 EST
Investigating - We are currently experiencing an issue impacting our Business Online banking service. Users attempting to log into Business Online from our website may receive an error message or experience extreme latency when attempting to log in. We are working with our partners to restore service as quickly as possible and apologize for the inconvenience. While we work to restore service, our Business mobile application remains fully operational for your banking needs. For assistance with Wire Transfers through Business Online, please contact our Cash Management Team at 781-783-1701.
Jan 8, 12:54 EST
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